Refund & Return Policy

Last Updated: October 27, 2026

1. Overview

At Thagadur Farms, customer satisfaction is important to us. We aim to supply quality farm products and provide a reliable shopping experience.

This Refund & Return Policy explains the conditions for requesting a return, replacement, cancellation, or refund for products purchased through our website.

Please review this policy before placing an order. All requests will be handled in accordance with applicable consumer protection laws.

2. Return Eligibility

Customers may request a return or replacement if an eligible product:

• Arrives damaged or defective.

• Is different from the product ordered.

• Is missing essential items from the package.

• Is materially different from its description on our website.

For eligible change-of-mind returns, products must generally be unused, unopened, in their original packaging, and accompanied by proof of purchase. Such returns are subject to the product’s eligibility and the conditions communicated at the time of purchase.

Certain products, including opened consumables and products with hygiene or storage restrictions, may not qualify for change-of-mind returns where legally permitted. These restrictions do not remove any applicable consumer rights concerning defective, incorrect, or misdescribed products.

3. Products That May Not Be Eligible for Change-of-Mind Returns

Because of the nature of farm supplies, some products may have specific return conditions.

These may include:

• Animal feed and feed ingredients.

• Vitamins, mineral mixtures, herbal supplements, and other consumable products.

• Opened or unsealed products where hygiene or contamination risks apply.

• Products damaged through improper storage or handling after delivery.

• Products specifically identified as non-returnable before purchase, where permitted by law.

We will assess each request based on the product’s condition, the reason for the return, and applicable legal requirements.

Nothing in this section excludes remedies available to customers for defective, damaged, incorrect, or misdescribed products.

4. Reporting Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as reasonably possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

• Your order number.

• The name of the product.

• A description of the issue.

• Photographs or videos showing the product and packaging, where available.

Please retain the original packaging until we have reviewed your request.

We will assess the issue and communicate the available resolution, which may include a replacement, return, refund, or another appropriate remedy.

The suggested reporting period does not limit any consumer rights available under applicable law.

5. How to Request a Return

To initiate a return or replacement:

Step 1: Contact our customer support team using the email address provided below.

Step 2: Include your order number, product name, reason for the request, and supporting photographs where relevant.

Step 3: Our team will review your request and inform you whether the return is approved and what steps you need to follow.

Step 4: If a return is authorised, follow the return instructions provided by our team.

Please do not send products to an address that has not been confirmed by our support team.

6. Return Shipping Charges

If a return or replacement is required because the product arrived damaged, defective, incorrect, or materially different from its description, Thagadur Farms will communicate the appropriate return or replacement arrangements in accordance with applicable law.

For an eligible change-of-mind return, any applicable return shipping costs will be communicated before the return is arranged.

We will not impose charges or conditions that unlawfully restrict a customer’s rights.

7. Refund Eligibility

A refund may be available in circumstances including:

• An order is cancelled before dispatch and the cancellation is approved.

• A product cannot be supplied after payment has been collected.

• A return is approved under this policy.

• A product is delivered damaged, defective, incorrect, or materially misdescribed and a refund is an appropriate remedy.

• A refund is otherwise required under applicable law.

Depending on the circumstances, a replacement, repair where appropriate, or another lawful resolution may be offered. Any remedy will be handled in accordance with applicable law and the customer’s rights.

8. Refund Processing Time

Once a refund is approved, we will initiate it within a reasonable period and communicate the relevant details.

Refunds will generally be processed through the original payment method wherever possible. If that is not feasible, we will communicate an appropriate alternative.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.

If you have not received an approved refund within the timeframe communicated to you, please contact our support team with your order number and refund reference, if available.

9. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

• Before dispatch: Cancellation requests may be accepted where the order has not yet been processed for shipment.

• After dispatch: Cancellation may no longer be possible. The customer should contact our support team for guidance.

• Orders that cannot be fulfilled: If we cancel an order after collecting payment, the applicable refund will be processed.

Any cancellation conditions will be subject to applicable consumer protection requirements.

10. Exchanges and Replacements

Where appropriate and subject to product availability, Thagadur Farms may offer a replacement for a damaged, defective, incorrect, or otherwise eligible product.

If the same product is unavailable, we will contact you to discuss an appropriate alternative remedy, including a refund where applicable.

Replacement timelines depend on product availability, return arrangements, and delivery service coverage.

11. Refunds for Shipping Charges

The treatment of shipping charges will depend on the reason for the return or cancellation and applicable law.

Where shipping charges are refundable under applicable law or the circumstances of an approved refund, we will include the eligible amount in the refund calculation.

Any non-refundable charges, where legally permitted, will be communicated clearly before the customer completes a purchase.

12. Failed Deliveries and Returned Shipments

If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or an unreachable recipient, please contact our support team.

We will review the circumstances and communicate the available options, which may include reshipment, cancellation, or a refund where applicable.

Any additional shipping charges must be disclosed and handled in accordance with applicable law.

13. Bulk Orders

Bulk orders for animal feed, supplements, hay, equipment, and other farm essentials may be subject to specific order and delivery arrangements.

Customers placing bulk orders should confirm the product specifications, quantities, pricing, delivery arrangements, and any applicable return conditions before completing their purchase.

Any special terms agreed for a bulk order will remain subject to applicable consumer protection laws.

14. Contact Us

For all return, replacement, cancellation, and refund enquiries, please contact:

Business Name: Thagadur Farms

Email: support@thagadurfarms.in

Phone: [Insert your actual business phone number]

Business Address: [Insert your complete business address]

Grievance Officer: [Insert the designated person’s name and contact details]

Please include your order number in all order-related requests so that we can review your case efficiently.

We aim to acknowledge and resolve customer complaints within the timeframes required by applicable law.

Thagadur Farms – Your Partner for Healthy Farming.