Shipping Policy

Last Updated: October 27, 2026

1. Introduction

Welcome to Thagadur Farms. We are committed to delivering your farm products and essentials safely and reliably.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery issues.

By placing an order through our website, you agree to the shipping terms outlined below.

2. Shipping Locations

Thagadur Farms aims to deliver eligible products to serviceable locations across India.

Delivery availability may depend on the destination PIN code, courier service coverage, product type, package size, weight, and other logistical conditions.

Please provide a complete and accurate shipping address, PIN code, and contact number when placing your order.

For bulk orders or locations that require special delivery arrangements, please contact our support team before placing your order.

3. Order Processing Time

Orders are processed after the required order and payment details have been verified.

Our order processing time may vary depending on product availability, order volume, and packaging requirements. Any applicable processing estimates will be communicated on the website or through your order confirmation.

Orders placed on Sundays, public holidays, or during periods of high demand may require additional processing time.

Please note that order processing time is separate from the estimated delivery time.

4. Estimated Delivery Time

Delivery times depend on your location, courier availability, and the type of product ordered.

An estimated delivery timeline, where available, will be provided during checkout, at order confirmation, or through subsequent order updates.

Delivery estimates are not guaranteed. Unexpected events such as severe weather, transport disruptions, public holidays, courier delays, or other circumstances beyond our reasonable control may affect delivery.

If your order experiences a significant delay, please contact our support team for assistance.

5. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

Shipping costs may vary based on:

• Delivery location and PIN code.

• Order weight, dimensions, and quantity.

• Product type and packaging requirements.

• Special handling or bulk delivery arrangements, where applicable.

Any available free-shipping offer will be subject to the eligibility conditions displayed on our website.

For large or bulk orders, additional delivery charges may apply. If special arrangements are required, we will communicate the applicable charges before confirming them.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

Where tracking is available, shipment tracking details will be shared by email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Please ensure your phone number and email address are correct so that you can receive important order updates.

7. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If an order is delayed or returned because of an incorrect address, missing address details, an incorrect PIN code, or an unreachable recipient, additional delivery charges or revised delivery timelines may apply where permitted by law.

Please contact us as soon as possible if you notice an error in your shipping information. We will try to assist, but changes may not be possible after an order has been dispatched.

8. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and registered contact details.

We will review the available shipment information and coordinate with the relevant delivery partner where necessary.

If a shipment is confirmed as lost or cannot be delivered, we will work with you to determine an appropriate resolution, subject to the circumstances and applicable law.

9. Damaged, Missing, or Incorrect Products

Please inspect your shipment after delivery.

If you receive a damaged, defective, incomplete, or incorrect order, notify us as soon as reasonably possible. Please include your order number, a description of the issue, and photographs of the outer packaging and products where available.

We will review your request and explain the applicable replacement, refund, or other resolution process in accordance with our Returns & Refund Policy and applicable law.

Please retain the original packaging until your concern has been reviewed, as it may assist with the investigation.

10. Delivery Attempts and Failed Deliveries

Our delivery partners may attempt delivery according to their standard procedures.

If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, or the contact number is incorrect, the courier may arrange another attempt or return the shipment to us.

Any additional shipping charges or reshipping arrangements will be communicated to the customer where applicable.

11. Bulk Orders and Special Deliveries

Some farm supplies, including large quantities of animal feed, hay, equipment, or other bulky products, may require special transportation arrangements.

For such orders, shipping costs, dispatch schedules, and estimated delivery timelines may differ from standard orders.

Please contact Thagadur Farms before placing a large order so that we can confirm availability and discuss suitable delivery arrangements.

12. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not always be possible.

If you wish to cancel an order, contact our support team as soon as possible. We will inform you whether cancellation is available and explain any applicable return or refund procedures.

Any refund for an eligible cancellation will be handled according to our Returns & Refund Policy and applicable law.

13. Uncontrollable Circumstances

Delivery may be affected by events beyond our reasonable control, including extreme weather, natural disasters, public emergencies, strikes, transport interruptions, or courier service disruptions.

In such cases, we will make reasonable efforts to communicate significant delays and assist customers with available delivery information.

14. Contact Us

For shipping questions, delivery updates, bulk delivery enquiries, or assistance with an existing order, please contact us:

Business Name: Thagadur Farms

Email: support@thagadurfarms.in

Phone: [Insert your actual business phone number]

Business Address: [Insert your complete business address]

Please provide your order number when contacting us about a specific shipment so we can assist you more efficiently.

Thagadur Farms – Your Partner for Healthy Farming.